Stayed in the Mountain Tower (older part of hotel). They need to get in with the modern times concerning the luggage. I just could not understand why they have this rule for luggage delivery and pickup. 40 miutes and needless to say we were late meeting the other guests.The next day we used the glasses in the bathroom for mouthwash and we also got ice that evening, when we returned to our room after housekeeping had been there, they left the glasses that we had used and did not leave clean glasses, our ice bucket was not emptied and we were not left a clean plastic for our bucket.The morning that we were to leave, we did not have time for breakfast BECAUSE we had to stay in the room for our luggage to be picked up and they were supposed to be there at 7:45 and they picked up our luggage at 8:25 and since we had to meet in the lobby for departure at 8:45, we did not have time to go for breakfast. We were to meet our other passengers for dinner and our luggage was not delivered for approx. First of all, we travel to many different casino hotels throughout the US and we have NEVER had to be in the room for our luggage to be delivered.

Our luggage was heavy and there was a long walk to elevators so we were told that our luggage would be delivered in approx. My sister and I were traveling with a group and upon arrival at hotel, we were told that our luggage would not be delivered to our room unless we were in the room to receive it.

Hotel rooms at cherokee casino